Hookain Terms & Conditions

Terms & Conditions 

By Accepting these terms and conditions you agree to not only what is stated on this page but also to our general terms and conditions & policies which can be found on the footer (at the bottom of every page).

Legal Age

You agree that you are of legal age. We do the best we can to stop minors from making any purchase from our website. We accept NO  accountability if a minor manages to purchase our products. It it your responsibility (the parents or legal guardian) to monitor what packages arrive to your home. We use branded packaging for all of our orders unless we have ran out. 



All Order cut off times are 12pm Monday - Friday and 9am Saturday to Sunday. This includes same day express and overnight express. Please keep in mind deliveries are completed on Business days only excluding same day express for Metro Melbourne.  

If you place an order before our cut off time but don't make a payment until after the cut off time, we can't guarantee your order will be dispatched on the same day.


If you choose bank deposit you must follow the instructions displayed on the order confirmation page. (You may need to scroll down) This same message will be sent to you via email/sms. We need to see our full details in all screenshots sent to us. (More details after order confirmation).

Order details

Please ensure you use your correct email and mobile number. This is essential so that we can contact you regarding your order.

These terms and conditions may change at anytime without any given notice. You'll be required to check the accept box for every order and it is your responsibility to read them before continuing with your order.