A hookah, also known as a shisha is a smoking device used to heat & vaporize flavoured tobacco, tobacco and sometimes cannabis & hashish. The smoke is passed through a water basin, usually glass before inhalation.

Hubbly Bubbly
Smoking Pipe
Water Pipe

Al Fakher tobacco is the most recognized brand of hookah tobacco world wide. Al Fakher shisha offers mostly traditional flavors that reflect their traditional roots. Al Fakher hookah tobacco is manufactured in Dubai and distributed around the world in 500g cartons, 250 gram tubs and 1 Kilogram tubs for use in retail tobacco stores as well as hookah cafes. Al Fakher offers a balance of value and quality which gives this brand of hookah tobacco a big advantage in commercial settings.  

Khalil Mamoon Hookahs are famous for their authentic and artful designs, large hoses, and wide interior tubing and hose ports that allow for excellent air-flow. Purchasing a Khalil Mamooh hookahs will ensure that your hookahs last for years. You will puff the biggest clouds you have ever seen.

No, we can't see your credit card information. All we see is the last 4 digits for referencing for example when we issue a refund to make sure it is the right card.

We can definitely price match any item on our store excluding tobacco products. Use our contact page or email us with the item you wish to purchase and a link where you see it cheaper.

Contact sales@hookain.com.au

Yes you can, however we will need some further verification where billing address and shipping address don't match. We will contact you for further information and proof of ID. If after 3 attempts we fail to reach you, the order will be refunded to the original payment method.


You can contact us via social media, a contact form or send us an email at sales@hookain.com.au

We currently ship to Australia, New Zealand and to the USA.

Can take up to 6 business days.

Rest of Australia: 
Delivery can take up to 10 business days.

New Zealand:

Delivery can take up to 13 Days


Delivery can take up to 20 days.

More info about same day express.

You will always be updated via email/sms with your tracking details. If you can't find your tracking number you can log into your account, click on your order and see your tracking number. Alternatively click here to track.

Orders placed by 12pm are packed and ready to go on the same day. Any orders placed after 12pm are packed and ready to go on the following day.

Same day Local express delivery is usually packed within two hours of when your order is placed and dispatched accordingly.  

Metro Melbourne customers can receive SAME DAY EXPRESS DELIVERY.


Metro Melbourne ONLY. If you place an order and choose the same day express option and you live outside of Metro Melbourne. We can't guarantee you will receive your order on the same day. In most cases you may receive your order the following day. 


Same Day Express Schedule:

Monday to Friday: 

All orders must be placed before 12pm to receive same day express delivery.Orders placed after 12pm will be delivered on the next day. 

Saturday - Sunday:

All orders must be placed before 9am to receive same day express delivery.Orders placed after 9am will be delivered on the next day.

YES! Local pickup is available. Send us an SMS (0400 340 025)with your order and we will get back to you.

Where to park?

Park on the main road at the front of the pick up location and call 0400 340 025.

Your order will be brought out to you.

Returns and exchanges

Due to hygiene regulations we can NOT accept any returns/ exchanges for any used hookah products such has hookah pipes, hose, disposables/plastics. If there are any quality issues or damages in transit. You Can reach out to us at sales@hookain.com.au 

Once you have contacted us and we have opened a ticket for your order we will advise you on how to make your return pending our decision to accept your return.

Damage caused by accident, misuse or negligence.
No longer want the products or just do not like them, or found that goods are the wrong size or colour. 
Able to purchase the same of similar products elsewhere for a cheaper price. 
Any defect drawn to customer’s attention before they purchased goods, for example, when goods are clearly labelled as seconds or faulty.

Refunds will only be issued within 30 days and only where the goods are shown to be faulty. Please contact us at sales@hookain.com.au Before sending the parcel back and we will arrange to refund your payment After inspection of the goods. However the original freight and the cost of sending the goods back will have to be paid by customer and is not refundable. 

We will happily exchange your product within 7 days of original purchase, for goods to the same value, provided products are returned to us in the original condition and able to resell. You may exchange for higher priced items by paying the balance however we are unable to refund if you choose a cheaper item. There will be a delivery charge on the exchange. To arrange an exchange, please contact us first at sales@hookain.com.au